Refund and Returns Policy
Natural Life America LLC
Thank you for shopping with Natural Life America LLC. We want you to be fully satisfied with your purchase. If you are not completely satisfied, please review our Refund and Returns Policy below.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and in its original packaging
- The return request is made within 7–14 days of delivery
- The item is defective, damaged, or incorrect
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Items damaged by misuse
- Clearance or final sale items
- Gift cards (if applicable)
3. Return Process
To initiate a return:
- Contact us at info@naturallifeamerica.com with your order details
- Provide proof of purchase and reason for return
- Wait for return approval and instructions
Do not send items back without prior approval.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to the original payment method
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you still have not received your refund, please contact us.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and proof.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
8. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will arrange a replacement or refund as appropriate.
9. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Natural Life America LLC
Address: 3380 Moores Ave, Hammonton, New Jersey 08037
Phone: +1 (719) 501-2452
Email: info@naturallifeamerica.com
By making a purchase from us, you agree to this Refund and Returns Policy.